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    Privacy policy

    Privacy Policy Statement

    Updated July 21st, 2016

    This privacy policy explains our privacy practices for our customers, prospective customers and janzenbrothers.com website visitors who have transactions with us through telephone, internet and other means of communications.

    We request that all of our customers read the privacy policy carefully, before proceeding with their transactions. By entering into a business relationship with us, a customer is acknowledging that he/she have read, understood and agreed to our terms of this privacy policy.

    Commitment to Privacy

    At Janzen Brothers Music Company, we are committed to protecting and respecting the privacy of our members and our web site visitors. For that reason we have taken, and will continue to take, measures that protect the privacy of personal information held by us.

    Since we regularly review our policies and practices, your comments are always welcome. We reserve the right to change this Privacy Policy at any time. We will alert you that changes have been made by indicating at the top of the Privacy Policy the date that it was last updated. We encourage you to review our Privacy Policy to make sure that you understand how information that you provide will be used.

    Collection and Usage of Private Information

    We do not automatically gather any personal information from you, except when it is provided to us voluntarily by the site visitor with their consent. Site visitors can visit our website without revealing any personal information.

    As part of our business operations, we hold and use certain personal information pertaining to our customers in order to process your order requests, for warranty purposes and to understand your needs so that we can serve you better. Generally, we need to use your personal information for the following purposes:

    • To confirm, process, receive payment and ship your order
    • To avoid issues or disputes arising due to unforeseen reasons
    • To assist in processing warranty claims

    Information Sharing

    As outlined above, from time to time we engage unaffiliated third parties to perform certain services such as shipping or customer service. In these circumstances, the personal information that the third party receives is limited to only the information held by us that they need in order to render their services to us.

    We will disclose personal information if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so.

    Except as set out above, we do not sell, rent, share or disclose the personal information we hold or make our customer information available to others without your consent.


    We will continue to keep in place security measures in an effort to protect the personal information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties.


    To ensure that the personal information provided is accurate, complete and up to date, we urge customers to provide us with updates regarding such information and to inform us of any errors affecting the personal information that we hold.

    Customers can review, update or opt-out of future communications as well as correct your personal information by contacting us at [email protected] or by phone at 1-204-325-8011.


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